| Support Category: ILT | ILT Completion, VILT | VILT Completion (select applicable) |
| Specialists Notes: |
WHAT SHOULD YOU KNOW? ILTs are marked complete within 12 hours after the session takes place. |
WHAT DOES IT MEAN? If a user states that they attended an ILT session and did not receive a completion mark, kindly check the date on which the user attended the session. |
| Standard Response: |
I apologize that your course has not yet been marked complete. Kindly note that ILT sessions are marked complete within 12 hours after the session takes place. If more than 12 hours have passed, kindly let me know and I would be glad to escalate this issue to the admins for you so that they may further assist.