Client Information 4

• Client Information
• System Requirements
• Mobile Devices
• Proxy

Login Related 6

• SSO
• Change Password
• Forgot Password
• Password Reset
• Forgot Login ID/Username

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Account Related 5

• Account Information Incorrect
• Inactive Account
• No Account
• Administrative Access
• Account Reactivation Request

Basic Support 10

• Change Language
• Sensormatic | Do not Assist
• OpenBlue | Do Not Assist
• Navigator Partners | Do Not Assist
• Intrusion | Do Not Assist

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Training Related 7

• LMS Navigation
• WBT
• ILT/VILT
• Certificates
• Retake Assessments

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Non-LMS Related 1

• Non-LMS Related Inquiry

Supervisor/Manager 1

• View My Team's Progress

Ticket Processing 5

• Login Related
• Account Related
• Course Completion Issues
• ILT/VILT
• Internal Procedure