Support Category: User Account | Inactive Account


Specialist Notes:


To reactivate a user account that is inactive, please do the following:


Go to Manage > People > Locate User's Account > Use the dropdown arrow under 'Action' to choose 'Edit Activity' then click on 'Go' > Under Activity change the setting to 'Active' and 'Save' 


Standard Response:


Thank you for your patience as I located your account. I do see that it is currently showing as inactive. Kindly allow me just a moment to reactivate your account for you.