| Support Category: User Account | Inactive Account |
| Specialist Notes: |
To reactivate a user account that is inactive, please do the following:
Go to Manage > People > Locate User's Account > Use the dropdown arrow under 'Action' to choose 'Edit Activity' then click on 'Go' > Under Activity change the setting to 'Active' and 'Save'
| Standard Response: |
Thank you for your patience as I located your account. I do see that it is currently showing as inactive. Kindly allow me just a moment to reactivate your account for you.