➤To reactivate a user's account that is inactive, please do the following:

Go to Manage > People > Locate User's Account > Use the dropdown arrow under 'Action' to choose 'Edit Activity' then click on 'Go' > Under Activity change the setting to 'Active' and 'Save' 

Thank you for contacting Fire Detection Training End-User Support!

As your account was previously inactive, we have gone ahead and reactivated it for you. You should now be able to successfully log into your account.

Please don't hesitate to let us know if we can assist you with anything further. Have a great day!

Kind Regards,